Job Description
Join FlexCorp Solutions and transform your career with unmatched flexibility! We're seeking dedicated Customer Service Specialists to join our dynamic team in Jacksonville. Enjoy the rare opportunity to create your own schedule while delivering exceptional service to our clients. This full-time hourly position offers competitive pay, comprehensive benefits, and a supportive remote-friendly environment where your work-life balance is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient with CRM software and Microsoft Office Suite
- Flexible availability including evenings and weekends
- High school diploma or equivalent required
- Positive attitude and resilience in fast-paced environments