Job Description
Join our award-winning team at Nexus Solutions Group and transform your career with industry-leading flexibility! We're seeking dynamic Customer Service Specialists in Jacksonville to deliver exceptional experiences through our innovative hybrid work model. Enjoy competitive hourly pay, comprehensive benefits, and the freedom to design your ideal schedule while making a tangible impact in our clients' lives. This is more than a job—it's a lifestyle upgrade where your skills and flexibility are equally valued.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Maintain detailed client records and documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Proactively identify process improvement opportunities
- Adapt scheduling to peak demand periods while maintaining work-life balance
- Train and mentor new team members on service protocols
- Analyze customer feedback to enhance service quality
Qualifications
- Minimum 2 years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional written and verbal communication skills
- Proven ability to thrive in flexible work environments
- High school diploma or equivalent; college degree preferred
- Valid Florida driver's license for occasional client visits
- Availability to work evenings/weekends as needed
- Basic data analysis and reporting capabilities