Job Description
Join Coastal Connect Solutions as a Flexible Full-Time Customer Service Specialist in beautiful Virginia Beach! We're seeking dynamic professionals to deliver exceptional support while enjoying adaptable scheduling options. This role combines competitive compensation with the freedom to structure your workday around your life. Benefit from comprehensive training, career advancement opportunities, and a supportive team environment in our oceanfront office. Perfect for early birds, night owls, or anyone seeking work-life balance without sacrificing career growth.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using CRM systems within SLA benchmarks
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to improve service processes
- Participate in weekly performance reviews and skill development workshops
- Contribute to knowledge base articles to reduce resolution times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience with remote work options
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills and conflict resolution abilities
- Flexible availability to cover evening/weekend shifts as needed
- Strong time management with ability to prioritize competing tasks
- Valid Virginia driver's license for occasional client meetings