Job Description
Join WorkLife Innovations as a Flexible Full-Time Customer Specialist in New York! We're revolutionizing work-life balance with adaptable schedules and competitive hourly pay. Perfect for professionals seeking full-time benefits without rigid 9-5 constraints. Enjoy hybrid work options, comprehensive health coverage, and career growth in a supportive environment. Apply today to transform your work experience!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Manage client accounts with precision and empathy
- Collaborate with cross-functional teams to resolve complex issues
- Maintain accurate records in CRM systems
- Identify process improvement opportunities
- Train new team members on company protocols
- Meet monthly performance targets consistently
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience
- Proficient in CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work independently and collaboratively
- Strong time management and adaptability
- Valid work authorization in the US