Job Description
Join FlexWork Solutions and transform your career with truly flexible scheduling while enjoying full-time benefits! We're seeking dynamic Customer Specialists in Jacksonville to deliver exceptional experiences with complete control over your work hours. Whether you're a morning person or night owl, our innovative scheduling system adapts to your lifestyle. Enjoy competitive pay, comprehensive health benefits, and career growth opportunities—all while maintaining work-life balance. Perfect for students, parents, or anyone seeking stability without rigid 9-to-5 constraints.
Responsibilities
- Deliver exceptional customer service via phone, chat, and email
- Process transactions and resolve inquiries with empathy and efficiency
- Maintain accurate records in CRM systems
- Collaborate with cross-functional teams to optimize processes
- Adapt to flexible scheduling including evenings and weekends as needed
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with digital tools and CRM platforms
- Ability to thrive in self-directed work environments
- Flexibility to work varied shifts including nights/weekends
- Valid Florida driver's license (if occasional field visits required)
- Passionate about work-life integration