Job Description
Join FlexWork Solutions and transform your work-life balance with our industry-leading flexible scheduling and weekly pay program. We're seeking dedicated Customer Specialists in New York to deliver exceptional client experiences while enjoying unprecedented control over your work schedule. This full-time role combines competitive compensation with the freedom to design your ideal work week.
Our commitment to employee well-being includes comprehensive benefits, remote work options, and a supportive culture that values productivity over rigid hours. If you're ready to earn consistently, work flexibly, and build a rewarding career, we encourage you to apply today.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and resolve issues with empathy and efficiency
- Maintain accurate customer records and documentation
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics while adapting to flexible scheduling requirements
- Contribute to process improvement initiatives
- Support new employee onboarding as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years in customer service or support role
- Exceptional communication and problem-solving skills
- Ability to thrive in flexible, self-directed work environment
- Proficiency with CRM software and MS Office Suite
- Strong time management and organizational abilities
- Availability to work during core business hours with schedule flexibility
- Positive attitude and commitment to continuous learning