Job Description
Join FlexiPay Solutions, where your work-life balance is prioritized! We're seeking a dedicated Customer Support Specialist to join our dynamic team in Los Angeles. Enjoy the freedom of flexible scheduling, weekly direct deposits, and a supportive remote-first culture. As a key player in our client success journey, you'll resolve inquiries with empathy and efficiency while growing your career in a rapidly expanding fintech company.
Why Choose Us?
- Weekly pay with no hidden fees
- 100% remote work with flexible hours
- Comprehensive health benefits (Day 1)
- Quarterly performance bonuses
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLAs
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify process improvement opportunities
- Train new team members on support protocols
- Monitor customer satisfaction metrics
- Participate in quarterly feedback sessions
Qualifications
- 2+ years customer support experience
- Proficiency with Zendesk/Salesforce
- Exceptional written and verbal communication
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution skills
- High-speed internet access and quiet home office
- Available for flexible shifts including evenings/weekends
- Valid California work authorization