Job Description
Join Urban Retail Solutions as a Flexible Hourly Customer Service Associate and enjoy the perfect work-life balance in the heart of Boston! We're seeking energetic individuals to deliver exceptional service while accommodating your schedule. Our modern retail environment offers competitive hourly pay, comprehensive training, and opportunities for growth. Whether you're a student, parent, or career changer, our flexible shifts (morning, evening, weekend options) ensure you can work around your commitments. Plus, enjoy employee discounts on top brands and a supportive team culture that values your contributions.
Responsibilities
- Provide exceptional customer service through in-person, phone, and digital channels
- Process transactions accurately using POS systems while maintaining cash handling standards
- Assist with inventory management, stocking, and visual merchandising
- Resolve customer inquiries and escalations with empathy and efficiency
- Collaborate with team members to maintain a clean, organized store environment
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students welcome
- Previous customer service or retail experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility to work evenings, weekends, and holidays
- Basic math and computer proficiency
- Reliable transportation to our Boston location