Job Description
Join Louisville Community Services as a Flexible Hourly Customer Service Associate and enjoy the perfect work-life balance! We're seeking energetic professionals to deliver exceptional support while accommodating your schedule. Whether you're a student, parent, or pursuing other passions, our flexible shifts (morning, afternoon, evening, weekend) allow you to thrive professionally without compromising your personal commitments.
Our team-centric environment offers competitive pay, comprehensive training, and growth opportunities. Become part of a mission-driven organization dedicated to empowering Louisville residents while building a fulfilling career on your terms.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Handle inquiries, resolve complaints, and provide accurate information about community programs
- Maintain detailed records in CRM systems while ensuring data privacy compliance
- Collaborate with cross-functional teams to streamline service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Support community outreach initiatives during assigned shifts
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or related experience
- Exceptional communication and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and adapt to changing priorities
- Valid driver's license and reliable transportation (for occasional off-site duties)
- Flexibility to work evenings, weekends, and holidays as needed