Job Description
Join our dynamic team as a Flexible Hourly Customer Service Representative in sunny El Paso, TX! We're urgently seeking energetic individuals who thrive in flexible work environments to deliver exceptional customer experiences. Enjoy competitive hourly pay with no nights/weekends required, plus opportunities for advancement. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start your flexible career journey tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently using CRM systems
- Document interactions accurately in customer databases
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office and CRM software
- Excellent communication in English and Spanish
- Reliable transportation to our El Paso location
- Flexible availability (mornings/afternoons)