Job Description
Join Atlanta's premier customer service team and enjoy the freedom of flexible scheduling! We're seeking energetic individuals to deliver exceptional support while maintaining work-life balance. Our modern downtown office offers a collaborative environment where your contributions matter. With shifts available mornings, afternoons, evenings, and weekends, you'll find the perfect fit for your lifestyle. Competitive pay, comprehensive training, and growth opportunities await in this dynamic role.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using internal knowledge base
- Document interactions accurately in CRM system while maintaining data quality
- Collaborate with team members to escalate complex cases efficiently
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong communication skills with clear articulation in English
- Proficiency in multitasking and time management
- Ability to work independently while collaborating in team settings
- Comfortable with flexible scheduling including weekends
- Basic computer literacy and willingness to learn new software