Job Description
Join our dynamic team in Albuquerque as a Flexible Hourly Customer Service Representative! We're seeking adaptable professionals to deliver exceptional support while enjoying a work schedule that adapts to your life. Perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference. Work remotely or in our modern downtown office with flexible scheduling options.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product/service information
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics while maintaining high-quality standards
- Adapt to flexible shift schedules including evenings and weekends
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and manage time effectively
- Reliable internet connection for remote work options
- Positive attitude and commitment to customer satisfaction