Job Description
Immediate Hire Opportunity in Jacksonville, FL!
Are you looking for a flexible, part-time role with immediate start availability? Apex Digital Solutions is seeking a highly motivated Flexible Hourly Customer Service Representative to join our dynamic support team. We pride ourselves on offering a modern work environment where your voice is heard and your contributions matter.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier support through phone, email, and chat. If you are seeking an hourly job that offers autonomy, competitive pay, and a supportive culture, we want to hear from you.
Responsibilities
- Manage Customer Inquiries: Handle incoming calls and messages professionally, resolving issues efficiently to ensure high customer satisfaction scores.
- CRM Management: Log detailed interactions and update customer records accurately in our internal database.
- Problem Resolution: Troubleshoot product or service issues and provide solutions, escalating complex cases to senior staff when necessary.
- Flexible Scheduling: Adapt to various shifts and hours as needed to meet business demands, offering genuine flexibility for your lifestyle.
- Product Knowledge: Stay up-to-date on company products and services to provide accurate information to clients.
- Feedback Collection: Gather customer feedback and report trends to management to help improve our service offerings.
Qualifications
- Experience: Previous experience in customer service, call centers, or retail is preferred but not required for high performers.
- Communication: Excellent verbal and written communication skills with a clear and professional telephone manner.
- Technical Proficiency: Comfortable using computers and navigating web-based software.
- Availability: Ability to work a flexible schedule, including evenings and weekends, as business needs dictate.
- Education: High school diploma or GED required.
- Attitude: A positive attitude, patience, and a genuine desire to help others succeed.