Job Description
Join our dynamic team as a Flexible Hourly Customer Service Specialist! We're urgently hiring motivated individuals in Cleveland, OH, to deliver exceptional support while enjoying work-life balance. Perfect for students, parents, or anyone seeking adaptable schedules without compromising competitive pay. Immediate openings with no nights/weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics while maintaining quality standards
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required; college students welcome
- 6+ months customer service or call center experience preferred
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environments
- Reliable high-speed internet for remote work components
- Flexible availability during business hours (8 AM - 6 PM)