Job Description
Join FlexWork Solutions, Kansas City's leading provider of flexible employment opportunities! We're seeking enthusiastic Customer Service Specialists to deliver exceptional experiences while enjoying work-life balance with custom-tailored schedules. Perfect for students, parents, and career changers seeking meaningful part-time work in a supportive environment.
Our Kansas City team enjoys competitive pay, on-the-job training, and the freedom to choose shifts that fit your lifestyle. Whether you're an early bird or night owl, we accommodate your availability while delivering top-tier service to our clients.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing concerns and product issues using our proprietary CRM system
- Process orders and maintain accurate customer records in real-time
- Collaborate with cross-functional teams to resolve escalated customer matters
- Contribute to process improvement initiatives to enhance service efficiency
- Complete daily performance metrics and quality assurance requirements
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in retail, call center, or hospitality
- Exceptional verbal/written communication skills with active listening ability
- Proficiency in Microsoft Office Suite and CRM platforms
- Strong problem-solving skills with attention to detail
- Ability to work independently with minimal supervision
- Flexible availability including evenings, weekends, and holidays