Job Description
Join Baltimore's premier community service organization as a Flexible Hourly Customer Service Specialist! We're seeking dynamic individuals to support our diverse client base with adaptable scheduling options that fit your lifestyle. Enjoy competitive pay, comprehensive training, and the opportunity to make a meaningful impact while maintaining work-life balance. Perfect for students, parents, and professionals seeking supplemental income with no nights or weekends required.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Manage client inquiries with empathy and professionalism
- Maintain accurate records using our CRM system
- Collaborate with team members to resolve complex issues
- Support community outreach initiatives on flexible schedules
- Adhere to company protocols and service standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient in basic computer applications
- Flexibility to work varied shifts including evenings
- Positive attitude with community service mindset