Job Description
Join Urban Hub Services as a Flexible Hourly Customer Service Specialist and take control of your schedule while making a meaningful impact! We're seeking empathetic and motivated individuals to deliver exceptional support to our diverse client base. Enjoy the freedom to choose shifts that fit your lifestyle – mornings, evenings, weekends, or hybrid options. Our vibrant Charlotte hub offers modern amenities, competitive compensation, and opportunities for growth within a supportive team environment.
Why You'll Love Working With Us:
- Competitive hourly rates with performance-based incentives
- Comprehensive training and development programs
- Flexible scheduling with advance shift selection
- Health and wellness benefits for part-time staff
- Collaborative culture focused on work-life balance
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience and contribute to process enhancements
- Meet or exceed key performance metrics including response times and satisfaction scores
- Participate in ongoing training to stay updated on products and services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional communication skills with clear verbal and written abilities
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving skills with attention to detail
- Ability to work independently while collaborating in a team environment
- Flexibility to work varied shifts including evenings, weekends, and holidays
- Positive attitude and resilience in handling challenging situations