Job Description
Join Urban Staff Solutions and transform your work-life balance with our flexible hourly positions in Boston! We're seeking dynamic Customer Service Specialists to deliver exceptional client experiences while accommodating your schedule. Enjoy competitive pay, modern downtown workspace, and opportunities for growth—all with the freedom to work hours that fit your lifestyle. Perfect for students, parents, or professionals seeking supplemental income!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex customer escalations
- Document interactions and provide weekly performance insights to supervisors
- Adhere to company compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 6+ months customer service or retail experience preferred
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends