Job Description
Are you seeking a role that offers the freedom of flexible hours and the financial security of weekly pay? Metro Support Services is currently hiring enthusiastic Customer Support Specialists to join our team in Dallas, Texas.
We believe in empowering our workforce with schedules that fit your life, not the other way around. Whether you are looking for a side hustle or a full-time career, we provide the tools and support you need to succeed.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week, without waiting for the end of the month.
- Flexible Scheduling: Choose shifts that work for you, including morning, afternoon, and weekend options.
- Competitive Compensation: Earn between $18.00 and $25.00 per hour based on experience.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex issues and escalate tickets to upper management when necessary.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Provide product information and technical support to ensure customer satisfaction.
- Collaborate with team leads to identify trends and improve service protocols.
- Adhere to all company policies regarding data privacy and customer confidentiality.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required for motivated applicants.
- Strong verbal and written communication skills.
- Proficient in using computers and navigating web-based platforms.
- Reliable internet connection (required for remote/hybrid roles).
- A positive attitude and a willingness to learn.