Job Description
Are you looking for the perfect balance of work and life?
Horizon Talent Partners is seeking a dedicated Flexible Hourly Remote Support Specialist to join our expanding team in Dallas, Texas. We specialize in connecting top-tier talent with organizations that value flexibility, autonomy, and professional growth.
In this role, you will enjoy a flexible schedule that allows you to work from anywhere, while contributing to critical business operations. We offer competitive hourly pay, comprehensive benefits, and a supportive culture.
Responsibilities
- Provide Technical Assistance: Deliver exceptional customer support via chat, email, and phone to resolve technical issues efficiently.
- Flexible Scheduling: Manage your own hours to fit your lifestyle, with options for early mornings, evenings, or weekends.
- Data Management: Accurately input and maintain customer records and support logs in our CRM systems.
- Problem Solving: Diagnose and troubleshoot common software and hardware issues with a focus on rapid resolution.
- Collaboration: Communicate effectively with internal teams to escalate complex issues and improve service protocols.
Qualifications
- Experience: Previous experience in customer support or a related technical field is preferred.
- Education: High school diploma or equivalent required; Associate’s degree is a plus.
- Communication: Excellent written and verbal communication skills in English.
- Technical Proficiency: Comfortable using computers, browsers, and basic office software.
- Reliability: Ability to work independently with a strong sense of accountability.
- Flexibility: Willingness to adapt to changing priorities and support tools.