Job Description
Join our dynamic team in Virginia Beach and enjoy the perfect work-life balance with flexible hourly schedules! Coastal Solutions Group is seeking energetic Customer Service Associates to deliver exceptional experiences while accommodating your availability. Whether you're a student, parent, or professional seeking supplemental income, we offer competitive pay and a supportive environment where your contribution matters.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues efficiently using our CRM system
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience
- Exceptional verbal/written communication and problem-solving abilities
- Proficiency with Microsoft Office and basic tech troubleshooting
- Availability to work flexible shifts including evenings and weekends
- Strong organizational skills with attention to detail
- Positive attitude and ability to thrive in a fast-paced environment