Job Description
Join our dynamic team and enjoy the perfect work-life balance with flexible hourly schedules and weekly pay! FlexWork Solutions Inc. is seeking dedicated Customer Service Representatives in Charlotte, NC. We offer remote and hybrid options, competitive pay, and opportunities for growth. If you're a people person with a knack for problem-solving, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail
- Excellent communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Strong problem-solving and conflict resolution abilities