Job Description
We're urgently hiring for flexible hourly Customer Service positions in El Paso, TX! Enjoy the freedom to choose your schedule while delivering exceptional support to our clients. This is your opportunity to join a dynamic team that values work-life balance and professional growth.
As a key member of our customer experience team, you'll handle inbound inquiries, resolve issues efficiently, and maintain accurate records. We provide comprehensive training and a supportive environment where your contributions are recognized. Apply today to secure your spot in this flexible, high-impact role!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15 minutes
- Resolve billing, product, and service issues with first-contact resolution
- Update customer information in CRM systems with 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly KPIs including CSAT scores and handling times
- Document all interactions following company compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills in English and Spanish
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask across digital channels simultaneously
- Flexible availability including evenings/weekends
- Strong problem-solving and conflict resolution abilities