Job Description
Join ConnectNow Solutions and transform your schedule with our flexible hourly customer service opportunities! We're immediately hiring remote and in-person representatives across Texas to deliver exceptional client experiences. With competitive pay, paid training, and no weekends required, this is your chance to build a rewarding career on your terms.
Our Austin-based team thrives on innovation and work-life balance. Enjoy state-of-the-art facilities, comprehensive benefits for part-timers, and a supportive culture that values your contributions. Perfect for students, parents, or anyone seeking adaptable work hours without sacrificing professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM platforms
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Meet key performance metrics including CSAT and resolution rates
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM systems
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills in English and Spanish
- Ability to work independently with minimal supervision
- Reliable high-speed internet for remote positions