Job Description
Join our dynamic team as a Flexible Hours Customer Service Representative in Kansas City, MO! We're seeking motivated individuals to deliver exceptional support to our clients with adaptable scheduling options. This immediate hire opportunity offers competitive pay and the chance to grow your career while maintaining work-life balance. If you thrive in fast-paced environments and prioritize customer satisfaction, apply today!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex escalations
- Adhere to service level agreements and quality standards
- Identify opportunities to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in team settings
- Proficiency with CRM software and MS Office Suite
- Flexible availability including evenings/weekends
- Positive attitude and resilience under pressure