Job Description
We're urgently seeking Flexible Hours Customer Service Representatives in Kansas City, MO! Enjoy work-life balance with customizable schedules while serving our valued clients. This hourly role offers competitive pay and immediate start opportunities.
Why Join Our Team?
- Competitive hourly wages with performance bonuses
- 100% flexible scheduling (morning/afternoon/evening shifts)
- Free parking and modern downtown workspace
- Comprehensive paid training
- Growth opportunities to full-time roles
Join a supportive team where your work directly impacts customer satisfaction. If you're a people person with strong communication skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing issues and product concerns efficiently
- Process orders and maintain accurate customer records
- Collaborate with team members to resolve escalated cases
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce knowledge a plus)
- Exceptional verbal and written communication
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities
- Positive attitude and problem-solving mindset