Job Description
Launch your career with FlexCare Solutions! We're seeking motivated Entry Level Customer Service Representatives in Tucson to join our dynamic team. Enjoy unmatched flexibility with hourly shifts that adapt to your schedule – perfect for students, parents, or anyone seeking work-life balance. No prior experience required! We provide comprehensive training and growth opportunities in a supportive environment. Join us to build essential skills while making a real impact on customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Document customer interactions in CRM systems while maintaining confidentiality
- Collaborate with team members to resolve complex customer escalations
- Meet performance metrics for response time and customer satisfaction
- Continuously update knowledge of products and services
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Reliable internet connection and quiet workspace for remote shifts
- Flexibility to work evenings, weekends, and holidays as needed
- Positive attitude and problem-solving mindset