Job Description
Join FlexiCare Solutions and transform your work-life balance! We're seeking passionate individuals to join our award-winning customer service team with flexible scheduling options and weekly pay. Enjoy competitive benefits including healthcare stipends, paid training, and career advancement opportunities. Work remotely or from our modern Philadelphia office – you choose!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with team members to process orders and updates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet for remote options