Job Description
Join TechSupport Pro's dynamic team as a Flexible Hours Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support while enjoying work-life balance through customizable schedules. Perfect for students, parents, or anyone seeking entry-level experience with growth opportunities.
As a key member of our Dallas-based team, you'll resolve technical inquiries via phone and chat, troubleshoot software issues, and maintain detailed case records. We provide comprehensive training and a collaborative environment where your contributions are valued.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat within SLA targets
- Diagnose and resolve technical issues using proprietary knowledge base
- Document customer interactions and solutions in CRM system
- Collaborate with Tier 2 support for complex escalations
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction score
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer literacy and internet navigation skills
- Strong verbal communication abilities in English
- Comfortable working with remote support tools
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Previous customer service experience preferred
- Problem-solving aptitude and patience