Job Description
Join our dynamic team as a Flexible Hours Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support while enjoying work-life balance with customizable scheduling. Perfect for students, parents, or anyone seeking supplemental income without rigid commitments.
At Atlanta Solutions Group, we value your time and talent. Our modern downtown office offers collaborative spaces, comprehensive training, and a supportive environment where your contributions are recognized. Enjoy competitive pay, advancement opportunities, and the freedom to align shifts with your lifestyle.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and established protocols
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with team members to ensure seamless service delivery across channels
- Participate in ongoing training to enhance product knowledge and communication skills
- Meet performance metrics for resolution rates and customer satisfaction scores
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Strong written/verbal communication skills with clear articulation
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Exceptional problem-solving abilities with calm demeanor under pressure
- Flexibility to work evenings, weekends, and holidays as needed
- Reliable transportation to our downtown Atlanta location