Job Description
Join FlexiWork Solutions as a Customer Service Specialist and enjoy the perfect blend of career growth and work-life balance! We're seeking dedicated professionals in Oklahoma City to deliver exceptional customer experiences with flexible scheduling options. Our modern, collaborative environment offers competitive pay, comprehensive benefits, and opportunities for advancement. If you're passionate about helping others and value flexibility in your work schedule, apply today and become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system and maintain detailed records
- Collaborate with team members to address complex customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics while maintaining quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and problem-solving abilities
- Strong computer skills with proficiency in CRM software
- Ability to work flexible hours including evenings and weekends
- Proven track record of meeting performance targets
- Positive attitude and resilience under pressure
- Must pass background check and drug screening