Job Description
Join our dynamic team at Coastal Support Solutions and enjoy the perfect work-life balance with flexible scheduling options! We're seeking enthusiastic Customer Service Specialists in Virginia Beach to deliver exceptional client experiences through multiple channels. This full-time role offers daytime, evening, and weekend shift options with competitive pay and comprehensive benefits package. Grow your career while making a meaningful impact in our coastal community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case histories
- Collaborate with team members to improve service quality
- Participate in ongoing training for product knowledge and compliance
- Meet performance metrics including CSAT and resolution targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including nights/weekends
- Excellent problem-solving and conflict resolution abilities
- Basic technical troubleshooting knowledge
- Positive attitude and adaptability in fast-paced environments