Job Description
Join our award-winning team and experience the freedom of weekly pay combined with truly flexible hours! FlexiPay Solutions Inc. is seeking dedicated Customer Service Specialists in Columbus to deliver exceptional support while maintaining work-life balance. As a leader in payment processing innovation, we offer competitive compensation, comprehensive training, and a dynamic remote-friendly environment. No nights/weekends required – choose shifts that fit your schedule while making a real impact on our clients' success.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email with professionalism and empathy
- Resolve payment processing issues and troubleshoot technical concerns efficiently
- Document interactions accurately in our CRM system while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to master new products and compliance requirements
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal/written communication skills with strong problem-solving abilities
- Proficient with CRM software and Microsoft Office Suite (typing 40+ WPM)
- Ability to work independently with minimal supervision in remote settings
- Available for flexible shifts between 8 AM - 8 PM weekdays (choose 4-5 hour blocks)
- Reliable internet connection and quiet home office space
- High school diploma or equivalent; college degree preferred