Job Description
Join FlexWork Solutions and transform how you work! We're seeking passionate individuals to deliver exceptional customer experiences with the flexibility to thrive. Enjoy full-time benefits while designing your ideal schedule around your life. Our Louisville team operates with cutting-edge technology and a culture that values work-life balance. If you're ready to build a rewarding career without sacrificing personal time, this is your moment.
What We Offer:
- Competitive hourly pay with performance bonuses
- Full-time benefits including health insurance and 401K
- True schedule flexibility (early mornings, evenings, weekends)
- Remote-friendly hybrid work environment
- Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Manage 20-25 daily interactions using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed documentation of customer interactions
- Identify process improvement opportunities
- Adhere to SLA targets and quality standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Self-motivated with excellent time management
- US work authorization required