Job Description
Join Baltimore Connect Solutions as a Customer Service Specialist with flexible hourly scheduling! We're seeking energetic individuals to deliver exceptional support while maintaining work-life balance. Perfect for students, parents, or anyone seeking adaptable hours. Enjoy competitive pay, comprehensive training, and a supportive team environment. Our modern downtown office offers easy access via public transit and free parking.
Why Work With Us?
• Flexible shifts including evenings/weekends
• Growth opportunities into full-time roles
• Weekly pay with direct deposit
• Comprehensive benefits package for part-timers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update customer records in CRM system with precision
- Collaborate with team to improve service processes
- Meet performance metrics for call resolution and satisfaction
- Assist with overflow support during peak periods
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Ability to adapt to flexible scheduling needs
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Positive attitude under pressure
- Baltimore metro area residency required