Job Description
Immediate openings for flexible hourly roles in Tampa! Join our dynamic team at Tampa Bay Solutions Inc., where we prioritize work-life balance with customizable schedules. Perfect for students, parents, or anyone seeking adaptable hours without sacrificing competitive pay and growth opportunities. Enjoy a supportive environment with modern amenities and comprehensive training.
We're urgently hiring motivated individuals to deliver exceptional customer experiences while enjoying Tampa's vibrant lifestyle. Apply today and start working tomorrow!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues using CRM systems and troubleshooting protocols
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately in customer databases
- Meet performance metrics including resolution times and satisfaction scores
- Adapt flexibly to peak demand periods and schedule changes
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting skills
- Must pass background check and drug screening