Job Description
Join our dynamic team and enjoy the freedom of flexible scheduling while making an immediate impact! We're seeking motivated Customer Service Specialists in Sacramento to handle inbound inquiries with professionalism and energy. Perfect for students, parents, or anyone seeking work-life balance, this hourly role offers competitive pay and rapid onboarding. No weekends or late shifts – just consistent weekday hours tailored to your availability.
Why FlexWork Solutions? We pride ourselves on empowering employees with customizable schedules while delivering exceptional client experiences. Our Sacramento-based operation values work-life integration and offers growth opportunities for high performers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Resolve billing, product, and technical issues using knowledge base resources
- Document interactions accurately in CRM system with detailed notes
- Collaborate with technical team to resolve complex escalations
- Maintain positive customer satisfaction metrics (CSAT >90%)
- Participate in bi-weekly training sessions to update product knowledge
- Support team goals by meeting daily call volume targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Flexible availability Monday-Friday (7 AM-7 PM slots)
- Reliable transportation to our Sacramento office
- Must pass background check and drug screening