Job Description
Join Coastal Support Solutions and enjoy the perfect work-life balance with our flexible schedule and weekly pay opportunities! We're seeking motivated individuals to deliver exceptional customer experiences while maintaining control over your schedule. Whether you're a student, parent, or simply seeking better work flexibility, this role empowers you to earn consistently without sacrificing personal commitments. Our modern Virginia Beach office offers a supportive environment with comprehensive training and growth potential. Plus, with direct deposit every week, your hard work is rewarded promptly!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues efficiently
- Update customer records in CRM systems with accurate information
- Collaborate with team members to escalate complex cases
- Maintain performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Reliable internet access for remote work options
- Ability to work independently with minimal supervision