Job Description
Join Nashville's fastest-growing customer service team where your schedule works for you! We're seeking empathetic communicators to deliver exceptional support while enjoying the freedom of flexible hours and weekly pay. No nights or weekends required, with options for remote and hybrid roles. Build your career around your life while making a meaningful impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce database
- Collaborate with support team to escalate complex cases
- Participate in bi-weekly training sessions
- Maintain 15+ contacts per hour during peak hours
- Support product launches and seasonal campaigns
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/CRM platforms
- Exceptional verbal/written communication skills
- Available 20-30 hours weekly with flexible scheduling
- Strong problem-solving abilities
- Reliable high-speed internet for remote work
- Positive attitude under pressure