Job Description
Join our award-winning team at Apex Solutions Group where flexibility meets career growth! We're seeking passionate Customer Success Specialists to deliver exceptional experiences in our Denver headquarters. Enjoy competitive pay, comprehensive benefits, and the freedom to design your work schedule around your life. This full-time hourly role offers hybrid options and professional development opportunities in one of America's most vibrant cities.
Why Choose Us?
- Industry-leading training programs
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Modern downtown workspace
Responsibilities
- Manage client accounts through personalized support journeys
- Resolve technical inquiries via phone, chat, and email
- Proactively identify upsell opportunities within client portfolios
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed client documentation in CRM systems
- Analyze customer feedback to drive product improvements
- Conduct monthly business reviews with key accounts
Qualifications
- 1+ years customer service or account management experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Valid US work authorization
- Associate degree or equivalent experience
- Experience with SaaS platforms a plus