Job Description
Join FlexPay Solutions and enjoy the perfect work-life balance with our flexible hours and weekly pay structure! We're seeking enthusiastic Customer Support Specialists to assist clients with payment inquiries and account management. This role offers adaptable scheduling including evenings and weekends, making it ideal for students, parents, or anyone seeking flexibility without sacrificing competitive compensation. Our fast-paced environment provides comprehensive training and opportunities for growth within our expanding fintech company.
Responsibilities
- Resolve customer inquiries regarding payment processing and account status via phone, email, and chat
- Maintain accurate transaction records and documentation in CRM systems
- Collaborate with billing department to resolve complex payment discrepancies
- Process refunds and payment adjustments according to company protocols
- Identify trends in customer feedback to improve service quality
- Adhere to PCI compliance standards when handling sensitive payment information
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Proficient in CRM software and Microsoft Office Suite
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Available for flexible shifts including nights and weekends
- Basic knowledge of payment processing systems (Stripe/PayPal experience a plus)