Job Description
Join ConnectPro Solutions as a Flexible Hours Customer Support Specialist and revolutionize your work-life balance! We're seeking dynamic professionals to deliver exceptional customer experiences while enjoying the freedom of personalized scheduling. As a leader in remote support services, we empower our team to work during peak productivity hours – early mornings, late nights, or weekends – while maintaining full-time benefits and competitive compensation.
Our Austin-based headquarters offers hybrid flexibility, combining collaborative in-person sessions with remote work autonomy. You'll be part of a tech-forward culture that values innovation and employee well-being. With comprehensive training, growth opportunities, and state-of-the-art tools, this role is perfect for self-motivated individuals seeking stability without sacrificing personal freedom.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and promote premium services
- Maintain detailed knowledge base articles and process documentation
- Participate in weekly team meetings and skill development sessions
- Monitor customer feedback trends to improve service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in tech or SaaS industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings/weekends
- Basic technical troubleshooting knowledge
- Strong problem-solving and conflict resolution abilities