Job Description
Join a Premier Team Offering Flexible Hours and Weekly Pay in Washington DC!
Are you seeking a professional opportunity that respects your time and offers the financial stability you deserve? Horizon Workforce Solutions is currently hiring dedicated Customer Support Specialists for immediate hire. We specialize in connecting top talent with roles that offer flexible scheduling, competitive compensation, and the peace of mind that comes with weekly paychecks.
Whether you are looking for a remote position or an on-site role in the DC metro area, we provide the support and flexibility you need to thrive.
Responsibilities
- Manage High-Volume Inquiries: Provide exceptional support to customers via phone, email, and live chat, ensuring timely resolution of all issues.
- Maintain Accurate Records: Document all customer interactions and transactions in our CRM system with 100% accuracy.
- Adapt to Flexible Schedules: Work rotating shifts, including evenings and weekends, to meet business demands while maintaining a healthy work-life balance.
- Problem Solving: Diagnose complex issues and escalate them to senior management when necessary, ensuring a seamless customer experience.
- Team Collaboration: Collaborate with cross-functional teams to improve service protocols and product offerings based on customer feedback.
Qualifications
- Education: High school diploma or equivalent required; Associateās degree preferred.
- Experience: Minimum of 1 year of customer service or support experience in a call center or retail environment.
- Communication: Superior verbal and written communication skills with a professional, polished demeanor.
- Availability: Must be available to work flexible hours, including weekends and holidays, with a commitment to immediate start.
- Technical Skills: Proficient in using computers and navigating web-based applications; basic knowledge of MS Office Suite.