Job Description
Join FlexWork Solutions as an Entry Level Customer Service Specialist and enjoy the freedom of flexible scheduling while launching your career! We're seeking motivated individuals in Phoenix to deliver exceptional customer experiences through phone, email, and chat support. This hourly role offers competitive pay, comprehensive training, and opportunities for growth—all while accommodating your lifestyle needs.
Our modern Phoenix office features collaborative workspaces, wellness programs, and a supportive team environment. As a leader in flexible staffing, we prioritize work-life balance and professional development for all team members.
Responsibilities
- Respond to customer inquiries via phone, email, and digital channels with professionalism and empathy
- Resolve billing, technical, and service-related issues using internal knowledge bases
- Document interactions accurately in CRM systems while maintaining data quality standards
- Collaborate with support teams to escalate complex cases and ensure timely resolution
- Meet hourly performance metrics including response time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 0-2 years of customer service or call center experience
- Strong verbal communication and active listening skills
- Basic proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexibility to work evenings, weekends, and holidays as needed
- Positive attitude and commitment to continuous learning
- Must pass background check and drug screening