Job Description
Join FlexWork Solutions Inc. and transform your career with our revolutionary flexible-hour full-time positions! We're seeking passionate individuals in Tampa to deliver exceptional customer service while maintaining work-life balance. Enjoy competitive pay, comprehensive benefits, and schedule options including mornings, afternoons, or hybrid shifts. Perfect for students, parents, or anyone seeking predictable income with adaptable hours. Grow your skills in a supportive environment where your flexibility is valued.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting SLAs
- Collaborate with team members to ensure seamless customer experiences
- Identify upsell opportunities and promote additional services
- Participate in weekly training sessions to enhance product knowledge
- Maintain 95%+ customer satisfaction score metrics
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to work flexible schedules including evenings/weekends
- Proficiency with Microsoft Office and CRM platforms
- Type 40+ WPM with strong attention to detail
- Proven problem-solving abilities and conflict resolution skills