Job Description
Join Coastal Solutions Group as a Flexible Hours Full-Time Customer Service Specialist in sunny Virginia Beach! We're seeking energetic professionals to deliver exceptional support while enjoying a work-life balance with adaptable scheduling. This role offers competitive hourly pay, comprehensive benefits, and the opportunity to grow within a dynamic team. Whether you're a morning person or night owl, our flexible hours accommodate your lifestyle while maintaining full-time stability. Perfect for students, parents, or anyone seeking career flexibility without sacrificing professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Process orders and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Train new team members on company protocols and best practices
- Contribute to process optimization initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional problem-solving and conflict resolution skills
- Strong written/verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed (schedule discussed pre-hire)
- Basic technical troubleshooting knowledge