Job Description
Join FlexForce Solutions, where your work-life balance matters! We're seeking dynamic Customer Specialists to join our Jacksonville team with fully customizable 8-hour shifts. Enjoy competitive hourly pay, comprehensive benefits, and a supportive remote-hybrid environment. Perfect for night owls, early birds, or anyone seeking schedule autonomy.
Why FlexForce?
- Paid training and career advancement
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee wellness programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Meet performance metrics for quality/speed
- Identify process improvement opportunities
- Maintain product knowledge certifications
- Support weekend shift rotations as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Strong written/verbal communication skills
- Ability to work independently and remotely
- Flexible availability including evenings/weekends
- Type 40+ WPM with 98% accuracy
- Basic technical troubleshooting skills