Job Description
Join FlexiWork Solutions and reclaim control over your schedule! We're seeking passionate Customer Service Specialists with flexible availability and a commitment to excellence. Enjoy the freedom to choose your weekly hours while earning reliable weekly pay in Philadelphia's thriving business district. Our modern downtown office offers a collaborative environment with state-of-the-art technology. Perfect for students, parents, or anyone seeking work-life balance without sacrificing competitive compensation.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and complaints efficiently with empathy and professionalism
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with team members to improve service processes
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Flexible availability including evenings/weekends
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently in a fast-paced environment
- Positive attitude and problem-solving mindset