Job Description
Join FlexPay Solutions Inc. and transform your work-life balance! We're seeking dedicated Customer Service Specialists in Detroit to enjoy flexible schedules and weekly pay. Perfect for students, parents, or anyone needing adaptable hours. Our modern downtown office offers a collaborative environment where your contributions matter.
As a cornerstone of our client experience team, you'll handle inquiries, resolve issues, and build relationships—all while enjoying the freedom to choose shifts that fit your life. No more waiting for monthly paychecks!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues using our CRM platform
- Document interactions and maintain accurate case records
- Collaborate with team members to ensure seamless customer journeys
- Meet performance metrics for response time and resolution rates
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during flexible shifts
- Basic proficiency with CRM software (training provided)
- Positive attitude and adaptability in fast-paced environments