Job Description
Join FlexWork Solutions and enjoy the perfect work-life balance with our flexible weekly pay schedule! We're seeking motivated individuals to join our dynamic customer service team in Los Angeles. This part-time role offers adaptable hours (evenings/weekends) with payouts every Friday, ensuring financial flexibility. Our supportive environment values your unique schedule while providing comprehensive training and growth opportunities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Update and maintain customer records in CRM systems
- Collaborate with team members to optimize service workflows
- Meet performance metrics including response times and satisfaction scores
- Document interactions and identify improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for occasional in-person meetings